Returns & Refunds

30-day happiness guarantee

You have 30 days from the date of delivery to let us know if something is not right.

Faulty, damaged or incorrect items

Contact us within 30 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or give you a full refund, your choice. In most cases you will not need to send the item back.

Changed your mind?

You can return any item within 30 days of delivery for a refund if it is unused and in its original packaging. Please contact us first with your order number and we will send return instructions. Return shipping for change-of-mind returns is paid by the customer.

Your statutory rights (UK and EU)

If you are a consumer in the UK or EU, you also have the legal right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day guarantee is in addition to your statutory rights.

Refunds

Approved refunds are issued to your original payment method within 14 days. Depending on your bank, it may take a further 5 to 10 business days to appear on your statement.

Full details: refund policy. Need help? Email support@santaglowgifts.com or visit our contact page.